AI in Frontline Enablement: 2026 Report
Discover how AI is helping organizations equip frontline teams with the guidance, knowledge and tools they need to perform consistently, based on insights from 1000+ people across every layer of the frontline.
Insights from every corner of the frontline
We surveyed 1000+ people shaping, delivering and experiencing frontline enablement - across four key roles.
Senior L&D Leaders
Decision-makers shaping strategy, setting budgets, and driving digital transformation across global teams.
Training Creators
The people planning, building and delivering learning - often under pressure and with limited time or tools.
Local Managers
On-the-ground coaches and team leads, bridging the gap between HQ intent and frontline execution.
Frontline Workers
The employees experiencing enablement firsthand - and the ultimate test of what truly works.
Frontline performance improves when workers get the right guidance at the right moment
Frontline workers want support they can apply immediately on the job, not just training they complete and move on from:
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93% want training that learns from them and adjusts over time
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92% want guidance in the flow of work
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63% say training today feels repetitive or irrelevant
Learn how AI can shift the experience from one-size-fits-all to just-in-time, role-relevant learning.
"We need to shift from time-intensive training to outcome-driven enablement. AI is how we get there."
Operational consistency starts on the ground, with the people closest to performance insights
Local managers are the connective tissue between HQ and the frontline: coaching teams, reinforcing training, and seeing what works day to day.
Most managers already contribute in some way:
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80% say they provide input into training initiatives
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85% help ensure training gets completed
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76% coach or reinforce lessons afterwards.
Yet their most valuable insight, team and location-level skill gapsis rarely captured or acted on, representing a major missed opportunity.
Explore how AI can capture and operationalize these insights to improve enablement impact.
Hear direct from the source
From the C-suite to the shop floor, we asked our respondents to share the reality of AI in frontline enablement.
“Training works when AI turns real scenarios into short, relevant lessons for my team.”
LOCAL MANAGER
“Accuracy and tone matter. We can’t afford missteps - even with AI.”
TRAINING CREATOR
“If AI saves me time and helps me do my job better - I’m all in.”
FRONTLINE WORKER
Better frontline performance starts by freeing up training creators
Training creators are stretched thin - balancing the need for high-quality content with limited time and resources.
As a result, lesson optimization is often deprioritized, with 24% citing lack of time and 29% unsure what content needs improvement.
Discover how AI can remove manual effort and guide optimization, enabling creators to focus on content that drives real performance.
Download the report
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