Since adopting eduMe, BorgWarner has achieved:
97% safety training completion rate
BorgWarner, a global automotive manufacturing company operating complex production environments, needed a more effective way to support and enable its frontline workforce.
With operators, supervisors, and technicians working across fast-paced shop floors, delivering critical knowledge in a way that was accessible, consistent, and aligned to day-to-day operations was a persistent challenge. Training needed to support shop floor safety, reinforce processes, and keep pace with operational change, without taking employees away from work.
As these demands increased, BorgWarner recognized the need for an always-on, safety-supportive frontline enablement layer.
To achieve this, they partnered with eduMe.
Training at BorgWarner is closely tied to operational execution, but delivering it effectively across a distributed workforce presented challenges.
Traditional approaches often required employees to step away from the floor, creating tension between training and productivity. At the same time, communicating updates and ensuring consistency across shifts and teams was not always straightforward due to inconsistent in-person cascades, that varied from manager to manager.
There’s a lot of different standards that we need to follow and comply with.
The company also needed a more reliable way to reinforce safety and process-driven training, particularly around areas such as JSAs, PPE, and ISO-related content. Ensuring that this knowledge was not only delivered, but understood and applied consistently, was critical.
BorgWarner needed a way to deliver guidance more efficiently, gain better visibility into how content was being received, and importantly - be able to determine whether completion was translating to capability and competence in real working environments on the shop floor.
In eduMe, BorgWarner found a way to deliver training, communication, and operational guidance directly within the flow of work.
BorgWarner has focused on embedding training into existing workflows by creating multiple access points. Employees can access content through Workday, SMS, and QR codes, reducing reliance on any single channel and improving visibility across the workforce.
A lot of people are signing up for SMS. They like it because it's a lot faster.
This approach is particularly important in a 24/7 operation where immediate access to in-person support may be lacking. With eduMe, guidance remains available around-the-clock, allowing individuals to review content as needed and revisit materials beyond initial completion.
eduMe is primarily used to reinforce safety and process-driven training across BorgWarner’s operations. This includes content such as JSAs, PPE guidance, and ISO-related material, ensuring that critical procedures are consistently communicated and understood.
Training is designed to reflect real working conditions, with content captured directly on the shop floor. This makes it easier for employees to apply what they learn in practice, supporting safer and more consistent execution of daily tasks.
They see someone they know in the training… and then they pay attention.
In addition to safety and operational guidance, the platform is used to support onboarding, reinforce in-person training, and communicate time-sensitive updates across the facility.
For example, training is used to prepare for audits, ensuring awareness of key requirements ahead of time. eduMe is also used to distribute informational updates and alerts, providing a consistent way to cascade communication across teams.
This flexibility allows BorgWarner to use a single platform for both structured training and broader operational communication, improving alignment across the facility.
Beyond training delivery, BorgWarner uses eduMe to support skills validation on the shop floor.
In-person assessments are used to verify operator capability, with results captured and made visible through eduMe’s reporting and dashboards. This gives managers a clearer view of who is trained, where gaps exist, and where additional support is needed.
I use the performance dashboard all the time just to make sure who's been doing the training and who's stuck on training.
By combining on-the-ground validation with centralized visibility, BorgWarner has created a tighter feedback loop between the shop floor and leadership. Rather than relying on informal knowledge or assumption, teams can better understand how skills are being applied in practice.
BorgWarner has already seen clear gains from this approach.
Safety training completion rates have reached 97%, with a corresponding reduction in safety incidents observed in key areas such as molding. Overall training completion stands at 94%, reflecting consistent engagement across the workforce.
eduMe has additionally changed the speed and ease with which BorgWarner can create and distribute content. AI has significantly reduced the time needed to turn source material into usable guidance, while expanded delivery via channels like SMS and QR are reducing the need for manual follow-up.
Safety is the biggest thing here. Once we implemented eduMe, safety incidences started to decline.
Engagement data indicates that employees are returning to training content multiple times, with average learner frequency ranging from 6-20 interactions, suggesting training is being used not only for initial completion, but as an ongoing reference in day-to-day work.
By making training accessible, relevant, and aligned with operational workflows, BorgWarner has established a scalable approach to frontline enablement.
In a complex manufacturing environment, this supports improved consistency, stronger safety outcomes, and more effective communication across the organization.